Privacy Policy.

Last updated: March 3, 2025

1. Introduction

This Privacy Policy explains how Vouchifyer ("we," "us," or "our") collects, uses, stores, and protects your personal information when you interact with our services. This includes, but is not limited to, activities such as:

Visiting our website at https://vouchifyer.com
Using our mobile applications (Android and iOS)
Engaging with us through customer support, partnerships, social media, or any other related interactions

By reading this Privacy Policy, you will gain a better understanding of your privacy rights and how we handle your personal data. We are responsible for determining how your information is processed. If you do not agree with our policies and practices, we advise you not to use our services.

2. Definitions

Customer: A person or business that uses Vouchifyer to create and manage vouchers for their own or another business.
User: A person who redeems a voucher at the respective business.
Mobile App: Our Android and iOS applications available on Google Play Store and Apple App Store.

3. Information we collect

We collect personal information that you voluntarily provide when you interact with us. This may include, but is not limited to, registering for our services, expressing interest in our products or services, participating in activities on our platform, or contacting us through various communication channels.

The type of personal information we collect depends on whether you are a customer or a user.

Information collected from Customers

If you create an account with us, we may collect the following details:

Full Name
Business Email Address
Phone Number
Business Website URL
Social Media Profile URL
Business Address (including city, country, and postal code)
IP address

Information collected from Users

Email Address

Mobile App Information

When you use our mobile applications, we may also collect:

Device information (model, OS version, unique device identifiers)
App usage statistics and performance metrics
Error logs and crash reports for app improvement
Network connectivity information

Payment Information

We do not collect or store any payment details. All transactions are securely processed by Stripe, and their privacy policy can be found here.

4. Mobile App Permissions

Our mobile applications require certain permissions to function properly. Here's what we access and why:

Camera Permission

Purpose: Scan QR codes for voucher redemption
Data Collection: No images are stored or transmitted
Processing: QR code scanning happens locally on your device
Sharing: Camera data is never shared with third parties

Photo Library Access

Purpose: Save generated QR codes to your photo library
Data Collection: Only saves QR codes you choose to save
Access: Limited to saving QR codes only
Sharing: Your photo library is never accessed beyond saving QR codes

Storage Permission

Purpose: Save QR codes and app data locally for offline access
Data Collection: Stored only on your device
Access: Only accessible by you through the app
Sharing: Local data is never transmitted or shared

Network Access

Purpose: Synchronize data with our servers and check connectivity
Data Collection: Basic network status information
Usage: Ensures optimal app performance and data synchronization

5. Accuracy of information

You are responsible for ensuring that the personal information you provide is true, accurate, and complete. Please notify us if any information you have provided changes, so we can keep your details up to date.

6. How we use your data

We process your personal information for various purposes, including:

Account Creation & Authentication: We process customer information to create, log in, and manage their accounts effectively.
Account & Service Notifications: We may send administrative emails, such as password reset instructions or notifications when your vouchers are redeemed or claimed.
QR Code Delivery: If requested, we may send you an email containing your QR code for easy access.
IP Address: We collect IP addresses from customers to prevent misuse and ensure the security and integrity of our platform.
App Performance: We use mobile app analytics to improve functionality, fix bugs, and enhance user experience.

7. Additional information for users in the EU & UK

If you are located in the European Union (EU) or the United Kingdom (UK), we process your personal information in accordance with the General Data Protection Regulation (GDPR) and UK GDPR. We rely on the following legal bases for processing your data:

Consent: We process your personal information if you have explicitly given us permission for a specific purpose. You have the right to withdraw your consent at any time.
Contractual Necessity: We process your personal data if necessary to fulfill a contract with you or take steps at your request before entering into a contract.
Legitimate Interests: We process your information when necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
Legal Obligations: We process your information when required to comply with legal or regulatory obligations.
Vital Interests: Processing may be necessary to protect your vital interests or those of another person in emergencies, where there is a potential risk to life or safety.

8. Additional information for users in Canada

If you are located in Canada, your personal information is processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. We may process your personal information in the following situations:

With your consent: We may process your information if you have explicitly given us permission for a specific purpose. In some cases, consent may be implied.
Without your consent: In certain situations, we may process your data without your consent, such as for fraud prevention, vital interests, legal compliance, and business transactions.

9. Cookies and Mobile Technologies

Website Cookies: Cookies are small files placed on your device by your browser. These files help us improve your experience and track user interactions on our website. We use session cookies to authenticate logged-in users. These cookies are temporary and are deleted once you close your browser.

Mobile App Technologies: Our mobile applications may use similar technologies for app functionality, analytics, and performance monitoring. These technologies help us improve app performance and user experience.

You can control or delete cookies through your browser settings. For mobile apps, you can manage app permissions through your device settings. Please note that disabling certain permissions may affect app functionality.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or regulations. Generally, we will not keep your personal data longer than needed for active account management. Once your account is closed, we will retain your information for a reasonable period, in accordance with legal or administrative obligations.

If no legitimate business need remains for processing your personal information, we will either delete or anonymize the data. If deletion or anonymization is not possible, we will securely store your personal information and prevent further processing until it can be safely deleted.

11. How we keep your information safe

We protect your data through encryption using Secure Socket Layer (SSL) technology, preventing unauthorized access during transmission. We also use Cloudflare's security services for firewall protection, DDoS mitigation, and bot management to safeguard our platform.

For mobile applications, we implement additional security measures including app-level encryption, secure API communication, and regular security updates. Our systems are regularly monitored, and access to your personal data is restricted to authorized personnel only. We continually update our security protocols and conduct audits to ensure we meet the highest security standards.

In the event of a personal data breach, we will notify you and relevant authorities when legally required.

12. Your privacy rights

You have the following rights regarding your personal data:

Right to Access: You can request a copy of your personal data.
Right to Rectification: You can request correction of inaccurate or incomplete personal data.
Right to Deletion ("Right to be Forgotten"): You can request the deletion of your personal data, subject to legal or other obligations.
Right to Restriction of Processing: You can request restrictions on the processing of your personal data under specific conditions.
Right to Data Portability: You can request to receive your personal data in a structured, electronic format.
Right to Opt-Out: You can opt out of specific processing purposes such as targeted advertising, sale of data, or profiling.
Right to Object: You can object to processing based on legitimate interests, unless we have overriding legitimate grounds.
Right to Non-Discrimination: You have the right to exercise your privacy rights without facing discrimination or retaliation.
Right to Appeal or File a Complaint: If you disagree with our response to your privacy rights, you can file an appeal or lodge a complaint with the relevant data protection authority.

If you have previously given consent for us to process your personal data, you may withdraw it at any time by contacting us. For mobile app permissions, you can also manage these through your device settings.

13. Account Deletion and Data Removal

You have the right to request the complete deletion of your Vouchifyer account and all associated personal data. We provide a dedicated account deletion service that allows you to:

Request Account Deletion: Submit a deletion request through our dedicated account deletion page at vouchifyer.com/account/deletion
Review Data Impact: See exactly what data will be deleted before confirming
Secure Confirmation: Receive a secure email link to confirm your deletion request
Complete Data Removal: Have all your personal data permanently deleted from our systems

What Gets Deleted: When you delete your account, we permanently remove:

Your user account and profile information
All vouchers and voucher codes you've created
Business profile and settings
Subscription and payment information
Activity logs and usage history
Uploaded files and documents

Important Notes:

Account deletion is permanent and irreversible
Deleted data cannot be recovered under any circumstances
We may retain certain data if required by law or for legitimate business purposes
Your email address becomes available for new registrations after deletion

For account deletion requests, please visit vouchifyer.com/account/deletion or contact our support team at [email protected].

14. Third-Party Services

Our services may integrate with third-party services to provide enhanced functionality:

Stripe: Payment processing (privacy policy available at stripe.com/ae/privacy)
Google Play Services: Android app distribution and updates
Apple App Store: iOS app distribution and updates
Analytics Services: App performance and usage analytics

All third-party services have their own privacy policies, and we ensure all partners meet our security standards. No data is sold to third parties.

15. Updates on this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this website, and we will notify you of any updates. For mobile app users, we may also notify you through the app. By continuing to use our services, you agree to the updated Privacy Policy.

16. Contact us

If you have questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us at [email protected] (parent company).